What is the “new normal”?

RUSSELL EDWARDS, REVEAL SYSTEMS CEO

I read so many pieces that make reference to a NEW NORMAL as if it was a tangible and measurable target. What we are currently facing has no precedent so imagine your historical data and strategies were in a jar – they would have a sell by date of MARCH 2020. So wake up and smell the coffee, the only way forwards is to have access to near real time data and to start rebuilding your forecasting and reporting strategies. You will be expected to self-regulate so compliance is in your own hands.

The businesses that survive and flourish are the ones that have the latest measurement and monitoring systems with critical KPI data feeds main lining into a powerful database and straight into the hands of decision makers.  You need to be able to press a button and get information on what happened in the last hours and start building your forecasts and projections on a dynamic platform that can collect, analysis, compile and report on the very latest data. We must change the whole thought process and accept that historic data will only become a yardstick to measure recovery and cannot be used to support critical business decisions.

An example is the current requirement to understand actual occupancy levels of public enclosed space and also to make sure that enforcement is achieved though automated systems with auditable compliance.

At Reveal Systems our clients are benefiting from our near real-time reporting on occupancy levels in 5 minute and 15 minute time files and daily summary reporting for performance monitoring and audit purpose. Site staff also have near real time occupancy data available 24 hours a day direct to their smart devices through our RS Occupancy application.

All our team in Reveal Systems have been busy during the lockdown period. We have prepared a series of immediate solutions to support the requirements for social distancing and occupancy level control in enclosed space and we have quickly adapted our software to deliver the solutions that our clients are asking for.  We await the next phase of development when operators have got their premises back up to speed and then start to work out what systems they need. 

We thrive on partnerships so if you are seeing holes in your existing suppliers’ solutions then contact us and let’s work it out together.

About Reveal Systems

Reveal Systems is an expert in footfall intelligence, providing auditable data analysis and interpretation based on the movements of persons and vehicles. With over 20 years’ experience and a team of world class specialists in system design and data analysis, our solutions are powered by our exclusive RevealAsset software, ensuring businesses access and understand the data required to make informed decisions and drive results.

Contact:

UK: Russell Edwards +44 (0)7831 295 529

France: Slavica Smith: +44 (0)7889 784228

Poland: Romana Pindel: +48 (0)735 208 520

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Slavica Smith 8th June 2020 0 Comments

Trusting partnerships in turbulent times

RUSSELL EDWARDS, REVEAL SYSTEMS CEO

As the dust settles and commercial life slowly starts to return we are all aware that the new normal is an unknown. After the COVID-19 pandemic, we find ourselves with no precedent on which to base forecasts and predictions.

In the recovery process where short term survival overrules long term strategy, I believe there will be many potential routes towards the future but unfortunately very few viable destinations.

From my view point (service provider), I believe that collaborations and joint ventures i.e. shared knowledge / resource / wealth / experience and risk will be the way forwards. Perhaps the greatest risk within our retail industry would be the widening of the gap between suppliers, developers, landlord and tenant thus creating more conflict than trust. If we can come away with one lesson from this pandemic perhaps it will be to change our perception of true values. I understand we all need to succeed but quite often we do so at the expense of others. In meetings, I like to let the audience influence the direction and often this filters back to mission statements and how individuals actually contribute to a business (very relevant to our asset management systems which can collect, compile and report on KPI’s). At that stage I make a simple statement:

THE SINGULAR MISSION OF ANY BUSINESS IS TO RETURN STAKEHOLDER VALUE

Defining stakeholder values and deciding on the deliverables relate to strategy and tactics. I put together a simplified example of why trust, relationships and shared knowledge are so important in the following scenario:

The Investor in a shopping centre needs to provide the location, design and construction of quality retail space, this should result in effective leasing to successful brands, they must then – through effective marketing and other strategies – present a sales opportunity to the retailer. That is as far as he can go in the traditional structure. Now, the retailers task is to convert that sales opportunity into stakeholder value, therefore removing control of performance and delivery from the task owner.

“IS DELIVERY OF THE MISSION STATEMENT ACTUALLY OWNED BY A THIRD PARTY?”

Without a strong working relationship and WIN-WIN structure this becomes a large red flag in the delivery mechanism of the mission. As always, there are no specific answers but the time has come to cast aside our traditional barriers and processes and create some collaborative groups to disrupt (i hate the term but it fits here), expand and develop the whole trading relationship and associated process. To do this we must build trusting partnerships and harness the knowledge and experience that exists in our industry.

We can only plan, analyse and wait to see what the future holds, there are no long term predictive algorithms available only experience, knowledge and some educated guesswork.

About Reveal Systems

Reveal Systems is an expert in footfall intelligence, providing auditable data analysis and interpretation based on the movements of persons and vehicles. With over 20 years’ experience and a team of world class specialists in system design and data analysis, our solutions are powered by our exclusive RevealAsset software, ensuring businesses access and understand the data required to make informed decisions and drive results.

Contact:

UK: Russell Edwards +44 (0)7831 295 529

France: Slavica Smith: +44 (0)7889 784228

Poland: Romana Pindel: +48 (0)735 208 520

Read More
Slavica Smith 5th June 2020 0 Comments